It prompted me to ensure we are always looking at customer experience through both the individual customer and situational lens. It's the same person but a different mindset and interaction in each situation. It makes sense and can be applied across industries - albeit to lesser extremes hopefully!įor example, in retail, the same reasonable person may behave differently when engaging with team members for advice on a complex problem they have to when they just want to get their product and get out the door to when they are up at midnight trying to get their credit card details right on the website. The QLD Police aim to understand the best possible approach and the best possible outcomes for that situation rather than that type of person. The predictable response of that reasonable person goes out the window.
Where the Commissioner really struck a chord, was that they plan for different types of situations rather than different types of customers.Ī perfectly reasonable person will respond very differently when they are involved in a traumatic accident to being under the influence of substances to being pulled over for speeding when they are late for work. And while the end goal for the service isn't always a happy customer who leaves a tip or shares their great experience online, it is a customer who feels they have been listened to, cared for or treated with respect.
The police are a community service and as such, need to have the customer front of mind at all times. While it sounds extreme, the Commissioner is absolutely right.
"We plan and aim to deliver great customer experiences for all of the community from ice addicts to grieving parents to people receiving speeding fines." I was expecting an interesting discussion but there was one statement that stopped me in my tracks. One of the panel members was QLD Police Commissioner, Ian Stewart. If you speed in a school zone or construction zone your fine can be doubled.Earlier this month I had the the opportunity to attend the Trans Tasman Business Circle lunch on Customer Experience: Future Trends. Additionally, your insurance rates may go up or your policy may be cancelled. If you elect the option to request a court appearance for the violation(s) and it is determined that an infraction has been committed, the Court may adjudicate you guilty, assess points, impose a civil penalty not to exceed $500 ($1000 for violations involving a death or speeding in school/construction zones) or require you to attend traffic school, or all of the above. You should verify your fine with clerk of court in the county where you received your traffic ticket. The fines for a Florida speeding ticket listed above are only used to illustrate the typical fees. Traffic Finesįines vary by County as an Example we have provided the fines for Orange County (The Orlando Area) MPH Over Limit
Mytracks speeding ticket drivers#
If you pay the full fine points will be applied against your drivers license when applicable and your auto insurance rates may go up or your policy may be cancelled. However, this subparagraph does not apply to traffic infractions involving accidents in which the insurer has incurred a loss due to the fault of the insured." Pay the Civil Penalty State of Florida Policy for Electing Traffic Schoolįlorida Statute 626.9541(1)(o) 12 States: "No insurer shall impose or request an additional premium, cancel a policy, or issue a non renewal notice on any insurance policy or contract because of any traffic infraction when adjudication of guilt is withheld and no points have been accessed pursuant to s.318.14(9) and (10). Florida Approved Traffic Schoolsĭ offers Florida DMV approved traffic school online.Īnother option is to look in your local yellow pages under traffic school or driving instruction. If you complete a state approved traffic school course and submit your certificate of completion to the clerk of court in the county where you received the ticket by their specified deadline adjudication is withheld, which means you are not deemed guilty and you received no points. The benefits of electing the traffic school option in Florida are that your auto insurance cannot go up and your policy cannot be cancelled. Your options may depend on your driving record but if your drivers license is in good standing typical options are as follows: You are required to satisfy your traffic citation within thirty (30) calendar days. Options Available to Satisfy a Traffic Citation 96 year old gets a speeding ticket and this happens next1Hello everybody, welcome to the 'ABOVEMOTIVATION' YouTube Channel.My focus is to motivate and ins. The bulk of these traffic tickets are for speeding but improper lane change, careless driving, running red lights, and other moving violations were very common as well. Speeding Ticket Options and Fines What to do if you Get a Traffic Ticket in FloridaĪlmost 3 million traffic citations were issued in 2017 in Florida - that's 3 million tickets.
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